Support & Help

Frequently Asked Questions

How accurate is the text recognition?

Our AI achieves high accuracy rates for both printed and handwritten text. Results depend on image quality, lighting, and text clarity. For best results, ensure good lighting and avoid blurry images.

What file formats do you support?

Omni Scanner supports:

• Photos taken with your camera (JPEG, PNG)
• Images from your photo gallery
• PDF documents and files
• Direct text input for manual entry

Why do you need device permissions?

Contacts Permission: Required to save extracted contact information to your device's address book.

Calendar Permission: Needed to create calendar events with extracted dates and details.

We only use these permissions to save information locally on your device.

Is my data secure and private?

Absolutely. Your privacy is our top priority:

• No data stored on our servers
• Processing happens through secure, encrypted connections
• All information remains on your device
• No account creation required
• You control what gets saved

How do I add widgets to my home screen?

To add Omni Scanner widgets:

• Long-press on an empty area of your home screen
• Tap "Widgets" from the menu
• Find Omni Scanner in the widget list
• Choose between "Scan Contact" or "Scan Event" widgets
• Drag the widget to your desired location

The app isn't recognizing text properly. What should I do?

Try these troubleshooting tips:

• Ensure the document is well-lit and clearly visible
• Hold your camera steady to prevent blur
• Crop out unnecessary background elements
• Check your internet connection for AI processing

Can I review information before saving?

Yes! After AI processing, you can review and edit all extracted information before saving it to your contacts or calendar. This ensures accuracy and allows you to make corrections.

Does the app work offline?

Snap2Save requires an internet connection for AI processing. However, once information is extracted and saved to your device, you can access your contacts and calendar events offline.

Technical Support

Experiencing technical issues? Email us at snap2save@xerobytes.org with:

• Your device model and iOS version
• Snap2Save app version
• Detailed description of the issue
• Screenshots if helpful
• Steps you've already tried

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Send your suggestions to our support email, and we'll consider them for future updates.

Need More Help?

Can't find the answer you're looking for? Our support team is here to help. Contact us at snap2save@xerobytes.org and we'll get back to you within 24-48 hours.